Privacy

01Data controller

The controller of your data is KAPIZ SpA, RUT 78.529.855-1, registered at Antonio Bellet 193 of 1210, PROVIDENCIA. Its legal representative is Paulina Elgueta.

For anything about your data, write to us at [email protected] or from the contact page.

02What we keep

Only what is needed to identify you, activate your subscription and keep the app up to date. Your settings, drawings, journal and practice account are stored on your computer, not on our servers:

• Your email and your password, which is stored encrypted and never in readable form.
• Account data: email, plan and expiry date, sign-up date, language and the version of the terms you accepted.
• The payment notices Hotmart sends us when you subscribe, renew, cancel or get a refund: your buyer email and name, the plan, the country, and the status and dates of each charge. We never see or store your card details.
• When you accepted the terms and the privacy policy, and which version, as proof of that acceptance.
• One session for each computer you sign in on, so that signing out on one doesn't sign you out of the others. For each one we store when it started, the last time the app connected, the app version, the operating system and the country it connects from. Cloudflare infers the country from the connection: we don't store your IP address. While the app is open, it reports every few hours that it's still in use.
• If you send us feedback from the app: your message and, only if you tick them, the technical data (app version, system, language, open screen, window size and recent errors) and a screenshot of the window. You see what is sent before sending it.
• If you use the Library: your public name, what you publish, what you install and the reports you make. Other users see your public name and your publications.
• If you write to us through Contact, your name, your email and your message reach us by email. They aren't stored in the Kapiz database.

This is data about people who use the app or the website and people who buy Kapiz on Hotmart. You give us almost all of it when you sign up and use Kapiz; Hotmart sends us the payment data when you buy. We do not use publicly accessible sources.

03What we don't keep

The app uses your own Claude, Cursor or ChatGPT (Codex) subscription through its CLI. We neither ask for nor store API keys or passwords for your AI provider.

The website uses no advertising or analytics cookies. It only uses two technical cookies: one remembers your language and the other protects the forms.

To know how many people visit the website we use Cloudflare Web Analytics, which uses no cookies and identifies no one: it counts visits, pages and countries in aggregate. It doesn't measure visitors from the European Union.

Conversations with the analyst travel between your computer and your AI provider. They do not go through our servers: the chat history and the notes the analyst keeps on how you trade are stored only on your computer.

04What we use it for

To identify you, activate the plan you paid for, notify you of updates, recover your password if you forget it and answer your messages; and to know which app versions are still in use and whether the app is still being used, to decide when an update can be mandatory and which systems to support.

It is not used for advertising, and it is not sold or handed over to third parties.

We do not make automated decisions about you or build profiles. The only automatic step is activating or expiring your plan according to Hotmart's payment notices. The AI analyst runs on your computer, with your provider, and decides nothing about your account.

The legal basis for each use:

• Providing the service you signed up for: the account, the plan, password recovery and replying to your messages.
• Our legitimate interest in fixing bugs and improving the app with the feedback you send us.
• Our legitimate interest in keeping proof that you accepted the terms.
• Our legitimate interest in keeping the app up to date and knowing whether it's still being used: the version, system, country and last connection of each computer.
• The legal obligations that apply to us, when a law requires us to keep or hand over some data.

05Where it is stored

Your account data is stored on our own servers located in Chile, with backups. Charts, indicators and calculations are computed on your own computer.

To protect it, passwords are stored encrypted, all communication with our servers is encrypted and access to the servers is restricted.

06How long

Your account data is kept while the account exists. When you delete it, it is removed from our servers immediately, and from the backups within 30 days at most.

Payment notices are kept even if you delete your account, for as long as tax rules require (in Chile, up to six years), because they back the declared income.

Messages you send us from Contact are kept in our mailbox for as long as needed to handle your request.

Feedback sent from the app and what you did in the Library are deleted together with your account.

Each computer's data (last connection, version, system and country) is deleted when you sign out on that computer or delete your account.

07Third parties involved

To work, Kapiz relies on these external services, each with its own privacy policy:

• Anthropic (Claude), Cursor or OpenAI (Codex), whichever you choose: they receive what you ask the analyst and the context it needs to answer, such as the chart, market data and your practice account. The relationship is directly between you and them, under your subscription.
• Exchanges (Binance, Bybit, OKX and Coinbase): the app requests each pair's prices and candles directly from its exchange, from your computer. That exchange sees your IP address, as with any connection.
• Cloudflare: protects and delivers the website and the connection to our servers, processes technical data such as your IP address and tells us the country of each connection.
• Resend: it delivers the emails Kapiz sends, such as the password recovery email and the messages you send us through Contact.
• Hotmart: sells and charges the subscriptions. It receives directly the payment and billing details you give it when buying, and tells us the status of each charge.

Some of these providers are outside Chile, mainly in the United States, so using Kapiz means that this data travels there. Chile has not yet declared which countries offer an adequate level of protection. These transfers are necessary to provide the service you signed up for, and each provider commits in its terms to protecting the data it processes for us.

08Your rights

You can request access, rectification, erasure or portability of your data, or object to its processing, through the contact page or by writing to [email protected].

We confirm that we received your request and reply within 30 calendar days at most, which we can extend only once by another 30 if needed; if so, we tell you within the first period. Exercising these rights is free.

If you ask for rectification, erasure or objection, you can also ask us to block that data while we resolve it. We answer that request within 2 business days at most, and in the meantime we do not use the data.

You can delete your account yourself from the app, in Settings, or ask us to from Contact. Your account data on our servers is deleted with it. What is stored on your computer is yours to delete.

If we reject your request, we will tell you why. If we reject it or do not reply in time, you can file a complaint with the Personal Data Protection Agency (Agencia de Protección de Datos Personales) within 30 business days.

09Minors

Kapiz is not intended for anyone under 18. If we learn that an account belongs to a minor, we will delete it.

10Changes to this policy

If this policy changes in a meaningful way, we'll announce it on the website and in the app, and the date above will be updated.